Office Manager

Key Responsibilities

• Overseeing and coordinating day-to-day administrative operations to ensure efficient workflow and service delivery
• Supervising, mentoring and performance-managing administrative and support staff to ensure tasks are completed accurately and within required timeframes
• Allocating and distributing workloads, prioritising urgent requests and monitoring progress using project management systems such as Trello and Urbanise
• Establishing, reviewing and improving administrative systems, procedures and workflows to enhance operational efficiency
• Monitoring team performance, identifying service gaps and escalating operational issues where required
• Providing high-level administrative and operational support to Owners Corporation Managers, including preparation of reports, meeting documentation and correspondence to residents
• Assisting with new business development by drafting proposals, preparing contracts and coordinating supporting documentation
• Managing office records, documentation systems and compliance registers
• Overseeing basic office accounting functions including invoice coordination, payment tracking and record reconciliation
• Liaising with contractors, clients and stakeholders to support service delivery and maintain professional standards