NSW Community Support Onboarding Manager

Macquarie Park NSW
Aged & Disability Support, Community Services & Development
Senior / Experienced

Macquarie Park NSW
Aged & Disability Support, Community Services & Development
Senior / Experienced

0 people applied for this job

Full-time
On-site
Posted on: March 20
Deadline: April 30
$65000 – $85000 Yearly

Perks & Benefits

Additional annual leave
Employee Assistance Program (EAP)
Phone / laptop provided

Job Description

The NSW Community Support Onboarding Manager is responsible for coordinating and overseeing all aspects of participant onboarding within the state. This includes facilitating initial participant meetings, managing the Quick Sign Up process, and developing tailored support plans based on individual needs and goals.

The role assesses participant needs, connects individuals and families with appropriate supports and services, and ensures the timely and effective commencement of services. The position plays a key role in ensuring participants feel supported, informed, and confident as they begin services with What Ability, while also contributing to broader community support outcomes.

Key Responsibilities

Provide direct, person-centred support to participants, assisting with daily living, personal care, skill development, and wellbeing
Attend participant bookings as a support worker to deliver services in homes, community, and social settings
Facilitate participant engagement in community activities, social events, and skill-building opportunities to promote independence
Build strong, trusting relationships with participants and their families, providing guidance, advocacy, and emotional support
Conduct intake discussions with participants and their support networks to assess needs, goals, and preferences, and develop tailored support strategies
Develop, implement, and regularly review individualised support plans in line with participant goals and organisational frameworks
Monitor participant progress during bookings and support delivery, adjusting care and interventions as needed to ensure positive outcomes
Coordinate with support workers, internal teams, and external service providers to ensure participants receive consistent, high-quality, and person-centred care
Support participants in accessing community resources, programs, and services, fostering independence, choice, and social inclusion
Conduct onboarding-related activities
Facilitate staff training

Skill & Experience

Experience working in the disability, NDIS, community services, or health sector
Proven experience coordinating participant or client onboarding, intake, or service commencement processes
Strong organisational skills with the ability to manage multiple onboarding timelines simultaneously
Excellent written and verbal communication skills, including engaging sensitively with
participants, families, and internal teams
Experience maintaining accurate records and working within compliance or regulated service environments
Ability to handle confidential and sensitive information professionally
High digital literacy and experience using client management or CRM systems
Understanding of person-centred practice principles
Relevant qualification in Disability, Community Services, or a related field, or equivalent practical experience

Job Location

What Ability

View company profile

Founded since:

2019

Industry:

Aged & Disability Support, Community Services & Development

Location:

Macquarie Park NSW

Jobs:

1 open position

Application ends: April 30

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NSW Community Support Onboarding Manager