Business Analyst

Perks & Benefits

Job Description

We are looking for someone who truly believes in:

Building high performing, low ego teams
Taking ownership and getting things done
Staying on top of things and following through on commitments
Proactive and anticipate needs early, without being asked
Leading by example and helping others grow while delivering meaningful results together

Key Responsibilities

Conduct stakeholder interviews and business research to gather, analyse, and document business requirements, translating them into clear technical specifications.
Support business change management initiatives, with a strong focus on understanding business outcomes, the why, user adoption, process improvement and organisational readiness.
Collaborate with project teams to ensure delivery aligns with scope, timelines, budget, and business objectives.
Provide guidance and mentorship to junior analysts in planning, analysis and execution activities.
Act as a key liaison between business users and technical teams, ensuring clear communication and alignment.
Develop comprehensive documentation including Business Requirement Specifications, Change Impact Assessment and user manuals aligned to real business processes.
Perform functional testing, manage defect tracking and support verification processes to ensure solution quality.
Facilitate User Acceptance Testing (UAT), product demonstrations and end-user training sessions.
Drive user adoption and proficiency by delivering effective training and supporting change initiatives across systems, processes and roles.
Analyse and structure complex information, resolve ambiguity, conflicting requirements and ensuring business needs will be met.

Skill & Experience

Strong experience in business analysis, including requirements gathering, documentation, and solution design
Ability to translate business needs into clear functional and technical requirements
Excellent stakeholder management skills — able to engage, challenge, and influence across all levels
Proven experience working in Agile and/or Waterfall delivery environments
Strong problem-solving and critical thinking capability
Ability to prioritise, stay on top of things, and manage multiple tasks effectively
Proactive mindset — takes initiative, asks the right questions, and drives outcomes without being asked
High attention to detail with the ability to see the bigger picture
Strong communication skills — both written and verbal
Experience working closely with technical teams (developers, architects, QA)
Comfortable facilitating workshops, user stories, and process mapping