Client Services Coordinator (Residential Care)

Kellyville NSW
Healthcare & Medical, Other
Intermediate / Mid-Level

Kellyville NSW
Healthcare & Medical, Other
Intermediate / Mid-Level

1 people applied for this job

Full-time
On-site
Posted on: March 30
Deadline: April 30
$74000 – $80000 Yearly

Perks & Benefits

Flexible working arrangements

Job Description

At My Independent Support (MIS), we are dedicated to human rights and to ensuring individuals with disability have greater choice, control, and freedom over their lives. We aim to provide professional services and support for individuals and their families that is community-based, dignified, person-centred and reflects the individual needs, preferences and skills of people with disabilities and those who support them. Our goal is to create a more independent life for people, now and in the future.

Key Responsibilities

Establish and embed NDIS values in organisational culture and practice
Build consistent good practice
Be actively present in the residential environment, to lead, develop a support team to ensure high-quality services are consistently provided to the resident, in consultation with their family
Oversee and manage the daily operations of the residence.
Provide daily living support to the resident, including assistance with personal care, meal preparation, and household tasks.
Monitor and report on the resident’s physical and emotional well-being, ensuring appropriate documentation and communication with the healthcare team
Collaborate with team members, family members, and other professionals to deliver comprehensive support and achieve the best possible outcomes for the resident.
Manage staff rostering to match worker capabilities with the resident’s needs and preferences
Establish a learning culture and support workforce capability. Provide debriefing, practice leadership, coaching and feedback to the team
Establish systems to support health and manage risk.

Skill & Experience

At least 12 months or more of experience working in disability sector, a residential care setting or a similar support role working with individuals who may be more vulnerable to heightened risk.
Minimum 12 months experience with adults with physical disabilities, such as cerebral palsy, and providing support with enteral feeding.
Experience leading a team in a Disability Residential Facility and managing a residential house.
Sound organisational skills with the ability to work independently to meet deadlines and manage competing priorities.
Strong understanding of person-centred care and ability to support NDIS participants’ diverse needs, as well as working knowledge of health and safety practices, with the ability to follow procedures and protocols.
An NDIS Workers Screening Check.
Current First Aid, Current CPR Certificates, NDIS Worker Orientation Module (or willingness to obtain prior to commencement in the role)
Valid Australian Driver’s license or willing to obtain one.
Relevant qualification in Community Services, Disability Support, or a related field.
An understanding of the principles underpinning the United Nations Convention on the Rights of Persons with Disabilities and the NDIS Code of Conduct
Highly developed interpersonal, communication and negotiation skills
Proven leadership and management experience with the ability to work independently but also as part of the team.
Strong knowledge of the NDIS and best practice approaches in disability services.
Demonstrated proficiency in office IT applications