Customer Service Manager

Byron Bay NSW
Call Centre & Customer Service
Manager / Supervisor

Byron Bay NSW
Call Centre & Customer Service
Manager / Supervisor

1 people applied for this job

Full-time
On-site
Posted on: February 18
Deadline: May 30
$70000 – $70000 Yearly

Perks & Benefits

Bonuses & incentives

Job Description

Smart Energy Group is a full-service renewable solar energy company servicing Australia wide. They
design and install bespoke solar solutions that reduce the energy costs of Australian households and
businesses whilst improving Australia’s green footprint.
They seek an experienced Customer Service Manager to join their team.

The Role
This is for a full-time role with an annual salary at $70,000 plus superannuation plus performance
incentives and will be based in their Byron Bay office.

Key Responsibilities

Developing and reviewing policies, programs, and procedures concerning customer relations and the
goods and services provided to ensure they meet or exceed customer expectations
Ensuring operational efficiency, optimizing resources and workflows to enhance customer service
experiences
Providing direction and feedback to team members, fostering a supportive and productive environment
that encourages professional growth
Assisting with the recruitment of customer service staff, ensuring candidates align with the company’s
values and service standards
Managing, motivating, and developing staff providing customer services to maintain high levels of
satisfaction and efficiency
Implement quality assurance measures to maintain high standards of service delivery, including
monitoring customer interactions, conducting performance evaluations, and implementing training
programs
Inform decision-making and improve customer support strategies
Collaborate with sales, marketing, operations, and technical teams to address customer needs,
communicate product updates, and ensure a seamless customer experience across all touch points
Gather customer feedback, analyse satisfaction levels, and proactively address concerns to drive
continuous improvement and enhance customer loyalty
Ensure compliance with industry regulations, company policies, and quality standards in all customer
support activities
Maintain accurate records of customer interactions, inquiries, resolutions,

Skill & Experience

Bachelor’s Degree or higher in Business Administration, Marketing, Communications, or a related field
Minimum of 4 years of experience in customer service or client relations roles
Strong leadership skills with the ability to inspire and motivate teams to achieve goals.
Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
Technical aptitude and familiarity with solar and battery systems, including installation, operation, and maintenance principles.
Analytical mindset with the ability to leverage data insights to drive process improvements and enhance the customer experience.
Solid organizational and problem-solving abilities, with a keen attention to detail.
Proficiency in CRM software, ticketing systems, and other customer support tools.
Commitment to providing outstanding customer service and maintaining high standards of professionalism.
Excellent verbal and written communication skills, with the ability to interact effectively
Strong analytical and problem-solving skills, with the capability to think strategically and provide innovative solutions to complex customer service challenges

Job Location

Smart Energy

View company profile

Founded since:

2016

Industry:

Retail & Consumer Products

Location:

Shop 2/10-12 Brigantine St, Byron Bay NSW 2481

Jobs:

1 open position

Application ends: May 30

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