Customer Support Specialist

Call Centre & Customer Service
Entry Level / Junior

Call Centre & Customer Service
Entry Level / Junior

0 people applied for this job

Part-time
Remote
Posted on: December 12
Deadline: February 28
$44 – $48 Hourly

Perks & Benefits

Employee Assistance Program (EAP)
Employee discounts
Flexible working arrangements
Health & wellness perks
Mental health support
Phone / laptop provided
Professional development
Work from home options

Job Description

We are looking for a dynamic client support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You’ll also be helping clients set up their products and walking them through its features.

Key Responsibilities

Responding to customer queries, complaints, and requests via phone, email, or chat.
Assisting customers with product setup and resolving any technical issues they might experience.
Informing customers about specialized product functionalities and features.
Following up with customers to ensure that reported technical difficulties have been resolved.
Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
Analyzing customer feedback and advising management on areas of improvement.
Maintaining client accounts and updating billing information as needed.

Skill & Experience

Excellent knowledge of customer relationship management best practices.
A minimum of 6 months of experience working as a client support specialist, or a similar role.
Exceptional written and verbal communication skills.
Solid analytical and problem-solving skills.
Strong multitasking and organizational skills.

Blinq

View company profile

Founded since:

2017

Industry:

Banking & Financial Services, Client Services, Credit, Funds Management, Management

Location:

Melbourne Victoria, Australia

Jobs:

1 open position

Application ends: February 28

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Customer Support Specialist