Perks & Benefits
Job Description
As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.
In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.
Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.
Key Responsibilities
• Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.
• Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.
• Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.
• Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.
• Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.
• Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.
• Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.
• Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.
• Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.
Skill & Experience
To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.
You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.
You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.
• Experience in an IT support, service desk or customer service environment (or transferrable experience).
• Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.
• Strong communication and listening skills, with the ability to explain technical issues to non-technical users.
• Excellent time management and organisational skills.
• High attention to detail and accurate record keeping.
• Professional attitude with a positive, solutions-focused approach.
• Ability to follow procedures and work instructions consistently.
• Commitment to teamwork, collaboration and continuous improvement.
• Proficiency in Microsoft Office applications (Word, Excel and Outlook).
Job Location
Northline
Founded since:
1999
Industry:
Freight/Cargo Forwarding, Manufacturing, Transport & Logistics
Location:
68 King William Street Kent Town Sa 5067
Jobs:
1 open position
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