ICT Customer Support Officer

The ICT Customer Support Officer is responsible for delivering responsive and professional technical support to employees and stakeholders across the organisation. The role provides first and second-level assistance for hardware, software, systems, network connectivity and end-user technology issues, ensuring minimal disruption to business operations.

This position plays a key role in maintaining a positive user experience through effective troubleshooting, system support, user education and the continuous improvement of ICT services.

You will provide first and second-level support across a range of technologies, including computers, mobile devices, Microsoft 365 applications, collaboration platforms and business systems. From troubleshooting technical issues and configuring equipment to supporting user onboarding and maintaining system access, you’ll play a key role in delivering a seamless technology experience.