Group Hospitality Manager

Multi-Venue Operations Leadership

• Supervise day-to-day operations and customer experience across all current and upcoming venues.

• Support restaurant managers in staffing, service delivery, compliance, and successful opening of new venues from recruitment and training through to launch.

• Standardise operating procedures and quality benchmarks across all restaurants to ensure consistency and operational excellence.

People Management and Training

• Lead, train, mentor, and support venue managers, chefs, and front-of-house teams while conducting performance reviews and fostering a positive, collaborative workplace.

Financial and Operational Control

• Prepare and monitor venue budgets, P&L statements, purchasing, inventory, labour costs, waste management, and group performance reports.

• Identify operational improvements and implement corrective strategies to maximise efficiency and profitability.

Marketing and Brand Management

• Maintain a cohesive group identity while promoting each venue through local marketing campaigns, loyalty programs, promotional events, digital platforms, and community engagement.

Compliance and Supplier Relations

• Ensure compliance with food safety, liquor licensing, workplace health and safety, and regulatory requirements through audits and certification management.

• Manage supplier relationships, negotiate contracts, oversee group purchasing, and monitor supplier performance to maintain quality, cost efficiency, and operational continuity.