Perks & Benefits
Job Description
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
About the team
We’re part of Canva’s User Voice Supergroup, where we’re focused on empowering every user and making sure every voice is heard.
Within User Voice, the User Help Experience Group is focused on empowering every user to get instant resolution to their issues. The AI Help Experience team context brings that ambition into the rapidly evolving world of AI-enabled support, creating opportunities to make help experiences faster, simpler and more useful.
We work collaboratively across engineering and adjacent disciplines to turn user needs into dependable experiences. The work we do contributes directly to making Canva easier to use and helping our community get back to designing with confidence.
Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
Check out lifeatcanva.com for more info.
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!
Please note that interviews are conducted virtually.
Key Responsibilities
As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
You’ll design, build, test and maintain software that contributes to intuitive and dependable user help experiences.
You’ll independently deliver well-scoped engineering work, prioritising effectively with a moderate level of guidance and direction.
You’ll analyse technical problems, consider possible solutions and use precedent and judgement to select an appropriate approach.
You’ll collaborate with engineers and cross-functional partners to understand user and product needs and translate them into effective technical solutions.
You’ll contribute to code reviews and team engineering practices, incorporating feedback and helping maintain a high standard of quality.
You’ll investigate issues within your area of ownership and contribute to solutions that improve the reliability and effectiveness of the user experience.
You’ll continue developing your engineering craft by learning from other Canvanauts and gaining exposure to systems and roles related to your own.
Skill & Experience
You’re probably a match if
You have strong experience with React programming languages
You have experience in AI tooling for software engineering (Copilot, Claude Code, Cursor, etc.)
You have an understanding of APIs, integrations, and developer tooling
You have familiarity with CI/CD pipelines and the overall SDLC
You have the ability to implement solutions from technical specifications and collaborate effectively with senior engineers
You have strong communication skills and ability to document technical work clearly
You have the eagerness to learn about LLMs, AI agents, MCPs, and prompt engineering
Job Location
Canva
Founded since:
2013
Industry:
Engineering - Software, Information & Communication Technology
Location:
Sydney NSW
Jobs:
1 open position
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