Associate Project Manager, Customer Success

West Melbourne Melbourne
Information & Communication Technology, Telecommunications
Entry Level / Junior

West Melbourne Melbourne
Information & Communication Technology, Telecommunications
Entry Level / Junior

2 people applied for this job

Full-time
Hybrid work
Posted on: July 7
Deadline: August 10
$80000 – $120000 Yearly

Perks & Benefits

Additional annual leave
Bonuses & incentives
Employee Assistance Program (EAP)
Flexible working arrangements
Gym membership
Health & wellness perks
Paid parental leave
Phone / laptop provided
Professional development
Reward & recognition program
Team events & social club
Training & development programs
Work from home options

Job Description

About Ciena

At Ciena, we’re committed to building the world’s most adaptive networks. We help leading service providers, enterprises, and governments transform their networks through innovative optical and networking technologies. Our people-first culture values collaboration, innovation, and continuous learning.

About the Role

We’re looking for an early-career Project Coordinator / Customer Success Specialist to join our Services team. This role is ideal for someone with experience in project coordination, customer success, or service delivery within a technology environment.

You’ll work closely with customers and cross-functional teams to support project execution, enhance the customer experience, and contribute to successful service delivery throughout the customer lifecycle.

Why Join Ciena?

Work with industry-leading networking technologies.
Join a collaborative and inclusive global team.
Opportunities for learning, career growth, and international exposure.
Flexible working arrangements and a people-first culture.

Key Responsibilities

Project Coordination

Support project planning, scheduling, and delivery.
Track project milestones, risks, and action items.
Prepare project documentation, reports, and meeting minutes.
Coordinate activities across internal teams to ensure successful project execution.

Customer Success

Build strong relationships with customers and internal stakeholders.
Support customer onboarding and adoption of Ciena solutions.
Monitor customer feedback and help resolve issues proactively.
Assist in developing customer presentations, reports, and success plans.

Continuous Improvement

Contribute to process improvements and operational excellence.
Participate in team planning, collaboration, and knowledge sharing.
Stay current with Ciena products, technologies, and industry trends.

Skill & Experience

What We’re Looking For

Bachelor’s degree in Business, Engineering, Marketing, Communications, or a related discipline (or equivalent experience).
Around 2+ years’ experience in project coordination, customer success, service delivery, or project management within the technology industry.
Strong organisational and time management skills.
Excellent written and verbal communication skills.
Experience using Microsoft Office and project management tools such as Jira or Microsoft Project.
Strong analytical and problem-solving skills.
A customer-first mindset and ability to collaborate across cross-functional teams.

Desirable Experience

Exposure to both pre-sales and post-sales customer engagement.
Experience identifying customer growth opportunities.
Knowledge of data-driven customer success practices.
Experience supporting customers across multiple countries or regions.

Job Location

Ciena

View company profile

Founded since:

1999

Industry:

Information & Communication Technology, Telecommunications

Location:

Melbourne VIC

Jobs:

1 open position

Application ends: August 10

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