Senior Community Worker (Complex Needs)

Penrith NSW
Healthcare & Medical
Senior / Experienced

Penrith NSW
Healthcare & Medical
Senior / Experienced

0 people applied for this job

Full-time
On-site
Posted on: October 10
Deadline: November 7
$80000 – $100000 Yearly

Perks & Benefits

Training & development programs

Job Description

Full job description

Job Title: Senior Community Worker
Company: Australian Health Elevation Services Pty Ltd
Location: Penrith NSW
Employment Type: Full-time
Salary: $80,000 – 100,000 per year

About Us

We are a established community services provider supporting clients under the NDIS (National Disability Insurance Scheme) and Home Care Packages (HCP). We work with complex, high-needs clients and expect excellence from our team. We are now looking for a high-performing Senior Community Worker to manage a demanding caseload and drive service outcomes.

The Role

We are seeking an exceptional and highly experienced Senior Community Worker to manage a complex portfolio of NDIS and HCP clients. This is not an entry-level or standard coordination role. You will handle high-intensity case management, complex crisis intervention, multi-stakeholder coordination, and strategic service planning. You will also be expected to mentor junior staff and contribute to organisational quality improvement.

This role is suited to a current Senior Support Coordination Manager or an experienced community worker ready for genuine senior responsibility.

Key Responsibilities

Client Assessment & Complex Case Management

Conduct comprehensive, biopsychosocial assessments for clients with complex needs, including mental health, behavioural challenges, housing instability, and multi-morbidity.
Develop, implement, and review highly individualised support plans that address challenging behaviours, health risks, and social disadvantage.
Manage multiple high-risk cases simultaneously, prioritising based on urgency and client vulnerability.

Key Responsibilities

Coordination & Stakeholder Management

Handle full coordination of supports across NDIS and HCP funding streams, including budget management, service booking, and compliance with price guides and legislation.
Lead multidisciplinary collaboration with allied health professionals, GPs, housing services, legal advocates, and government agencies.
Negotiate with difficult or non-responsive providers to ensure client needs are met without service gaps.

Crisis & Risk Management

Lead crisis response for clients experiencing safeguarding issues, health deterioration, or behavioural escalation.
Conduct thorough risk assessments and implement safety plans, including mandatory reporting and liaison with emergency services when required.
Manage client incidents, complaints, and service failures with professional accountability.

Leadership & Quality Improvement

Mentor, guide, and provide informal supervision to junior community workers and support coordinators.
Identify systemic service gaps and propose practical improvements to management.
Contribute to policy development, audit preparation, and continuous quality improvement initiatives.

Documentation & Compliance

Maintain immaculate case notes, risk assessments, and communication logs in line with NDIS/HCP standards, privacy laws, and organisational policy.
Prepare detailed reports for internal reviews, external auditors, or regulatory bodies as required.

Skill & Experience

What We Are Looking For

Essential (Non-negotiable):

Minimum 1 year of full-time relevant experience in a high-complexity community worker, support coordination, or case management role. Part-time counted pro-rata.
Proven experience working with NDIS and HCP clients and handling complex coordination independently.
A relevant qualification (minimum Diploma; Bachelor degree strongly preferred in Community Services, Social Work, Psychology, or Welfare).
Demonstrated ability to manage crisis situations, high-risk clients, and challenging stakeholder relationships without constant supervision.
Strong understanding of person-centred practice, cultural safety, trauma-informed care, and legal obligations (including mandatory reporting).
Exceptional written and verbal communication skills, including the ability to write clear, detailed case notes and reports.
Current [Police Check / Working with Children Check / NDIS Worker Screening Check / Driver’s Licence].

Highly Desirable:

Minimum 1-3+ years full-time equivalent post-qualification experience in community services.
Experience supervising or mentoring other staff.
Knowledge of NDIS practice standards, HCP guidelines, and relevant state-based community services legislation.
Training in crisis intervention (e.g., Safe Crisis Management), mental health first aid, or behaviour support.

Why Join Us?

Genuinely challenging and rewarding role with high-complexity clients.
Opportunity to lead, mentor, and shape service delivery.
Competitive Salary

How to Apply

Please submit your resume and a detailed cover letter demonstrating your experience with complex NDIS and HCP caseloads via Indeed. Only candidates with relevant experience will be considered.

Job Location

Australian Health Elevation Services

View company profile

Founded since:

2024

Industry:

Healthcare & Medical

Location:

Cambridge Gardens NSW

Jobs:

1 open position

Application ends: November 7

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Senior Community Worker (Complex Needs)

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