Full Time Hospitality, Retail and Service Manager

Perks & Benefits

Job Description

The Shack Monterey Pty Ltd

83 Barton St, Monterey NSW 2217

Full Time Hospitality, Retail and Service Manager

$80,000 + SUPERANNUATION

Applications open on 28 July 2026 and close on 27 August 2026

Please send your CV to info@businessnest.com.au. Please include the job role title in your email.

Key Responsibilities

Plan, organise and oversee The Shack’s hospitality, customer-service and general business operations.
Develop and implement operational procedures, service standards and performance controls.
Coordinate café, takeaway and customer-service activities to maintain efficient service delivery.
Monitor sales, budgets, operating costs and overall business performance and prepare reports for the directors.
Manage purchasing, product pricing, inventory control, stock availability and supplier relationships.
Oversee the purchasing, display, pricing and sale of the business’s retail products.
Recruit, train, roster, supervise and evaluate hospitality and customer-service employees.
Review operational performance and implement improvements to efficiency, profitability and service quality.
Manage customer feedback and complaints and implement appropriate corrective actions.
Ensure compliance with food safety, hygiene, WHS, employment and other applicable regulatory requirements.
Coordinate promotions and customer-service initiatives to support sales and business growth.
Identify and manage operational risks affecting employees, customers, stock and service delivery.
Liaise with directors, employees, suppliers, contractors and external service providers regarding operational requirements and business performance.

Skill & Experience

AQF Associate Degree, Advanced Diploma, Diploma or higher qualification in Hospitality Management, Business Management, Service Management or a closely related field.
At least three years of relevant management experience in hospitality, customer service or related service-based operations.
Demonstrated experience planning, organising and overseeing day-to-day business operations.
Proven experience managing employees, including recruitment, training, rostering, supervision and performance monitoring.
Experience managing budgets, operating costs, sales performance, purchasing, inventory and supplier relationships.
Demonstrated ability to develop operational procedures, service standards and performance-improvement strategies.
Experience monitoring business performance and preparing operational and financial reports for management.
Experience managing customer feedback, business enquiries and stakeholder communications.
Sound knowledge of food safety, hygiene, WHS, employment and other applicable regulatory requirements.
Strong leadership, commercial awareness, communication, analytical, problem-solving and stakeholder-management skills.
Proficiency in Microsoft Office, point-of-sale systems and other relevant business-management software.